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May 20, 2026

Hannah sits down with Mike, an experienced facility manager overseeing one of Modern Storage's largest locations, to talk through what it actually takes to run a self storage facility well. They cover the daily responsibilities that keep operations on track, from customer service and team leadership to the operational habits that separate good managers from great ones. This episode is a practical guide for anyone managing or aspiring to manage a storage facility.

May 13, 2026

Kaylee and Hannah break down what separates good self storage facilities from great ones, examining the habits and strategies that top-performing operators consistently use. The conversation covers operations, customer experience, marketing, and team execution with practical insights applicable to both new and established facilities.

May 6, 2026

Kaylee and Hannah decode the most common things self storage tenants say versus what they actually mean. The episode breaks down habits like skipping labels or relying on memory to find stored items, and explains why these choices often create problems down the line. Both tenants and operators will walk away with a clearer picture of how small decisions at move-in can have real consequences later.