Customer Questions

May 6, 2026

Kaylee and Hannah decode the most common things self storage tenants say versus what they actually mean. The episode breaks down habits like skipping labels or relying on memory to find stored items, and explains why these choices often create problems down the line. Both tenants and operators will walk away with a clearer picture of how small decisions at move-in can have real consequences later.

Apr 1, 2026

Moving season brings a unique kind of chaos, and this episode of Modern Storage Unpacked breaks down how a storage unit can simplify the process whether you are downsizing, upsizing, or selling a home. Hosts Kaylee and Hannah walk through practical strategies for using storage before, during, and after a move to reduce stress and stay organized. If a move is on your horizon, this episode gives you a clear game plan.

Mar 18, 2026

Hannah breaks down her top strategies for handling sales objections in self storage, covering both phone and in-person interactions. This episode focuses on how storage facility teams can listen more effectively, respond to customer concerns with confidence, and turn hesitation into a closed rental. If you work in self storage sales or manage a facility team, this episode gives you practical tools you can use right away.

Mar 10, 2026

Kaylee and Hannah break down why self storage operators should regularly test their own online rental process from the customer's perspective. Friction in your checkout flow costs you tenants, and the standard is simple: if it is not as easy as ordering on Amazon, it needs work. Small fixes to your website and reservation experience can have a direct impact on conversions.

Feb 18, 2026

Hannah and Kaylee break down the storage auction process from the facility side, reacting to Harrison Nevel's viral video about bidding on an abandoned unit. The episode covers what actually happens before a unit goes to auction, including the steps facilities take and what operators are responsible for managing. It is a practical look at a process that looks simple from the outside but involves more than most people realize.

Jan 20, 2026

Kaylee and Hannah dig into what good customer service actually looks like in the self storage industry and why it makes a real difference for operators and renters alike. From small touchpoints to lasting impressions, this episode breaks down why the customer experience often gets overlooked and what facilities can do to stand out. If you work in storage or are building a business in the space, this conversation will sharpen how you think about every customer interaction.

Dec 10, 2025

Kaylee and Hannah pull back the curtain on what it's really like to work in self storage, sharing the insider knowledge they wish every tenant had before move-in day. The conversation covers practical tips on locking your unit correctly, communicating with your facility, and showing up prepared to avoid common headaches. If you rent a storage unit or are planning to, this episode gives you a straightforward look at what the staff on the other side of the counter actually wants you to know.

Nov 8, 2025

Kaylee and Hannah explore what it takes to deliver standout customer service in the self storage industry. The episode highlights how Modern Storage sets itself apart through real, people-first interactions that keep customers coming back. Listeners walk away with a clearer picture of what exceptional service looks like on the ground at a storage facility.

Oct 1, 2025

Kaylee and Hannah tackle one of the less glamorous realities of self storage: pests. This episode covers practical strategies for keeping your storage unit free of insects, rodents, and other unwanted visitors, with advice on storing seasonal items safely and protecting your belongings year-round.

Aug 18, 2025

Kaylee and Hannah tackle the challenge of dressing for unpredictable seasonal weather, sharing practical strategies for building outfits around layers. The episode invites listeners to join the conversation about how they navigate those in-between weeks when temperatures swing from morning to afternoon. It is a lighthearted, relatable discussion with real tips for staying comfortable and stylish no matter what the forecast says.

Aug 13, 2025

Kaylee and Hannah tackle back-to-school season head-on, sharing personal stories about managing morning chaos and staying organized when schedules get hectic. Hannah opens up about navigating it all as a single mom, and both hosts make a practical case for using a storage unit to reduce household clutter during the school year. If your home feels overwhelmed by sports gear, seasonal clothes, and school supplies, this episode offers a realistic starting point.

Aug 9, 2025

Kaylee and Hannah tackle one of the most common household debates: what to do with the furniture your partner refuses to let go of. This episode walks through the three main options for dealing with items that don't fit your space or style. Whether you're trying to keep the peace or reclaim your living room, they break down when it makes sense to keep, store, or toss the offending piece.

Aug 5, 2025

Kaylee and Hannah sit down with Caleb to tackle one of college life's most practical challenges: fitting everything you own into a tiny dorm room. Caleb shares his expert advice on choosing the right storage unit size to handle the overflow, so students can keep their space livable without leaving their favorite things behind. Whether you're heading to campus for the first time or returning for another year, this episode gives you a clear plan for making it all work.

Jul 16, 2025

Moving in with a roommate or partner means combining two households into one, and that comes with some real logistical decisions. Hannah and Kaylee walk through how to handle duplicate furniture, figure out what actually needs to go into storage, and navigate the awkward conversations that come with merging your stuff. This episode is a practical guide for anyone downsizing, decluttering, or just trying to make a shared space work without sacrificing everything they own.

Apr 14, 2025

In Episode 8 of Modern Storage Unpacked, Kaylee and Hannah sit down with guest Destin to talk about the real storage struggles of apartment living. Destin shares firsthand stories about cramped spaces, creative workarounds, and a Christmas obsession so intense it changed where he slept. The conversation is equal parts funny and relatable for anyone who has ever run out of room at home.

Jan 13, 2025

Kaylee and Hannah walk through the right way to store a vehicle in a self storage unit, covering the key steps to protect your car during short or long-term storage. The episode draws on the expertise of Modern Storage, a self storage provider based in Arkansas. If you have ever wondered whether you are storing your vehicle correctly, this episode gives you a clear, practical answer.

Dec 13, 2024

Kaylee and Hannah break down one of Modern Storage's most practical perks: free moving truck access for customers. If you're planning a move and need storage, this episode explains how bundling the two can save you money and simplify the process. It's a short, useful listen for anyone comparing self storage options in their area.

Nov 13, 2024

Kaylee and Hannah cover what moving day actually looks like at Modern Storage, including access to a complimentary box truck that takes the stress out of hauling your belongings. The episode walks through how this amenity works and why it sets Modern Storage apart from competitors. If you are planning a move into a storage unit, this episode gives you a practical look at what to expect.

Aug 30, 2024

Kaylee and Hannah explore what 5-star customer service looks like in the self storage industry, using Modern Storage in Arkansas as a real-world example. The episode breaks down how on-site staff create a welcoming experience that goes beyond just managing units. Listeners walk away with practical ideas for raising the service standard at their own facilities.

May 24, 2024

Kaylee and Hannah pull back the curtain on one of Modern Storage's standout perks: a free moving box truck available to new tenants. This episode covers how the facility maintains the truck and why keeping it clean is part of their broader commitment to a quality storage experience. If you are moving and need a facility that goes beyond just square footage, this one is worth a listen.

May 18, 2024

Kaylee and Hannah explore how Modern Storage makes moving on rainy days a non-issue, thanks to covered unloading docks and awnings across their Arkansas facilities. The episode highlights practical amenities that protect your belongings and reduce the stress of moving in bad weather. If you have ever put off a move because of a forecast, this episode is worth a listen.

Dec 31, 2023

In this episode, Kaylee and Hannah walk through everything you need to know about storing your vehicle at Modern Storage. From choosing the right unit to preparing your vehicle for long-term storage, they cover the practical steps that protect your investment. Whether you own a car, truck, RV, or boat, this episode gives you a clear starting point for storing it the right way.

Feb 26, 2020

Kaylee and Hannah walk first-time self-storage renters through ten practical tips from the Modern Storage specialist team. The episode covers what new customers need to know before signing a lease and moving in, so they can avoid common mistakes and store smarter from day one.

Jul 15, 2019

Kaylee and Hannah share ten practical tips to help first-time renters navigate the self-storage process with confidence. The episode covers what to expect, how to prepare, and how to make the most of your storage unit from day one. Whether you are storing for a move, a renovation, or long-term needs, this episode gives you a clear starting point.